Administrative Specialist

MAAG Gear is a trusted provider of gear solutions for the cement, mining, power, and industrial sectors, with over 110 years of engineering excellence. As we continue our transformation and growth journey, we are looking for a highly organized and proactive Administrative Specialist – Sales & Service Support to strengthen our Southeast Asia and Middle East operations.

In this role, you will provide essential administrative and back-office support to the Sales and Service teams, ensuring efficient processes, accurate reporting, and excellent customer support.

Sales & Service Administration

• - Provide administrative support to Sales and Service teams across the SEA and Middel East region
• - Prepare customer documentation, order-related records, and service documentation.
• - Support order processing and coordinate information flow between customers, sales, service, and internal departments.
• - Maintain customer databases and ensure data accuracy within company systems.
• - Monitor order and project status and assist in follow-up activities.
• - Preparing the services visits on plats and taking care about documentation as reports

Reporting & Data Management

• - Prepare regular sales, service, and operational reports.
• - Collect, analyze, and consolidate data from various sources.
• - Maintain KPI tracking files and management reports.
• - Support forecasting and budgeting activities through data preparation and analysis.

Organization & Coordination

• - Coordinate internal meetings, customer visits, and service schedules.
• - Prepare presentations, meeting materials, and minutes.
• - Support travel arrangements and logistical coordination for the Sales & Service teams.
• - Ensure proper filing and documentation according to company standards.
• - Taking care about marketing align with global standards.

Customer Support

• - Act as a key contact for administrative customer inquiries.
• - Support the preparation and distribution of customer communications.
• - Ensure timely and professional responses to customer requests.

DESIRED OUTCOMES

• - Efficient and accurate administration supporting Sales & Service operations.
• - High-quality reporting enabling informed business decisions.
• - Well-organized documentation and process compliance.
• - Excellent internal and external customer support.
• - Strong collaboration with regional and global teams.
• - Timely completion of administrative tasks and reporting requirements.

• - Bachelor's degree in Business Administration, Economics, Management, or a related field.
• - Minimum 2–3 years of experience in an administrative, sales support, customer service, or back-office role.
• - Prior experience with Microsoft CRM
• - Proposal experience in Industrial solutions
• - Strong organizational and coordination skills.
• - Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word).
• - Experience with ERP systems (SAP experience is an advantage).
• - Strong analytical skills and attention to detail.
• - Ability to manage multiple priorities in a dynamic environment.
• - Excellent communication skills.
• - Fluent English, both written and spoken.
• - Additional Asian languages would be considered an advantage.
• - Ability to working profession in home environmental.

• - Interesting and challenging work in a dynamic international environment.
• - Opportunity to work closely with regional and global business teams.
• - Professional development and growth opportunities.
• - Competitive compensation and benefits package.
• - Friendly and collaborative working atmosphere.
• - A chance to contribute to the continued growth of MAAG Gear in Southeast Asia.

Join us in shaping the future of MAAG and be part of our exciting journey towards growth and transformation.

Apply now and make a significant impact on our company's success.