Field Service Engineer

With the new ownership and ambitious growth plans, MAAG Gear is looking for an experienced
Service Engineer. To fulfill the objectives set for this position, it is necessary to follow the strategies and guidelines laid down by management and the line manager in each case. The incumbent is responsible for maintaining the required standards of quality within relevant legal and operational framework. Despite being able to work independently, it is necessary for the incumbent to form partnerships with other sections, departments and groups, creating trust-based relationships that will facilitate success. All available materials and methods are to be used to ensure the best possible communication and accurate flow of information both internally and externally. The incumbent is responsible for all activities listed in his/her job profile, both working as an individual or as part of a team with relevant competencies.

KEY RELATIONSHIPS

Reports to

Head of Service

Direct reports

-

Other key relationships

Peers on the service team,
Engineering, Project management, Offering, Sales

KEY RESPONSIBILITIES

• - Professionally execute installation, inspection and overhaul of gearboxes, couplings, lubrication units and auxiliaries.
• - Conduct customer and internal training as appropriate.
• - Maintain equipment and site location records.

DESIRED OUTCOMES

• - Provide technical support to MAAG Gear Customer Service Project Managers and to MAAG’s customers.
• - Professionally execute installation, inspection and overhaul of gearboxes, couplings, lubrication units and auxiliaries.
• - Prepare concise technical reports from site visits, including recommendations relating to further actions and spare parts.
• - Accurately maintain timesheets to document work performed.
• - Maintain needed safety certification and comply with all MAAG Gear, customer and legislated safety policies and regulations.

IDEAL Qualification:

• - A BS Degree in Mechanical Engineering (or equivalent industry experience) and 5+ years of field service experience in the machine building Industry, preferably gearbox manufacturing
• - Deep knowledge of gears and rotating parts,
• - Fluent in English (speak, read, write).
• - Honest and self-motivated with a positive attitude and ability to work with minimum supervision.
• - Outgoing personality and enjoys networking and meeting new people and different cultures.
• - Ability to interact with personnel across multiple levels in both MAAG Gear’s and our customer’s organizations.
• - Availability and willingness to travel approximately 75% of the time, including international travels and to remote areas where mines and cement plants are often located.
• - Ability to tolerate stress due to challenging timelines.
• - A valid Driver’s License and Passport.
• - Good physical health with ability to stand, walk, climb stairs and lift weight of up to 55 lbs. (25 kgs).
• - Good vision with ability to identify colours.
• - Solution oriented with the ability to analyze service requirements and make decisions necessary to achieve successful results.

About the Company

MAAG is a source of reliable gear solutions for cement and mining industries, ensuring high operational efficiency of their customer’s critical machinery. MAAG is a multinational team, collaboration-driven, enhancing diversity, maintaining and developing top competencies, and striving for success. The company takes environmental responsibility seriously. Their environmental focus is manifested through their entire product portfolio. They utilize advanced engineering expertise and over a century of experience to develop gear solutions with the lowest possible environmental impact during their lifecycle.

MAAG's history isn't just about the company—it's a tale of innovation and progress. It began over a century ago during a transformative era in heavy-duty industries and continues to shape the company at present. With a global identity stemming from an early presence across multiple countries, their mission has centered around advancing efficiency and reliability across various sectors – worldwide. Witness how they have evolved into a leading provider of gear solutions for a multitude of industries by seamlessly integrating Swiss, Italian, and Polish heritage into a single business entity.

At MAAG, precision is the company compass, leading to reliable gear solutions that ensure high operational efficiency for their client’s business. With a rich history and a robust product portfolio, they are a leading global manufacturer of durable high-precision gear solutions for various industries, including mining and cement. The company mission is simple: they create reliable, precise products and forge strong partnerships with their clients – driving progress through precision. Together.

Mining and cement are demanding industries where undisturbed operations and equipment reliability are critical for both efficiency and safety. Both industries require uncompromisingly reliable solutions. Here, "one-size-fits-all" approaches don’t apply, and nothing but the best will suffice. MAAG understand that. That’s why they carefully listen to their customers’ needs and fulfill them with high-quality solutions. With every task undertaken and every project successfully completed, they get closer to perfection. Project by project, step by step.

At the same time, MAAG GEAR is fully aware that this process is never truly finished. As their clients' needs continue to evolve, so does MAAG, always refining its solutions to meet their dynamic demands. The company sees this ongoing evolution not as a challenge but as an exciting journey – shaped by their customers and driven by excellence.

Until 2024, MAAG Gear was part of FL Smidth Cement. In January 2024, the company was acquired by a Scandinavian private equity fund, Solix, and operates independently of FL Smidth.